Hadeda Mobile Ltd · Last updated: 16 September 2026
An eSIM is a digital SIM built into your phone — there’s no plastic card. You activate it by scanning a QR code or tapping an activation link, and you’re connected.
Most modern phones do, including: iPhone XR and later; Samsung Galaxy S21 and later, Z Fold 3 and later, Z Flip 3 and later; Google Pixel 3 and later (Pixel 6 and later fully supported in the UK); Motorola Edge and Razr; Sony Xperia 1 IV and later; Fairphone 4 and later; Oppo Find X8 and later; and Vivo X80 Pro and later.
Two quick checks before you order:
Still unsure? Message us on WhatsApp before you buy and we’ll help you check.
Yes. Most eSIM-capable phones support dual SIM, so you can keep a physical SIM and a Hadeda eSIM active at the same time.
Yes. Hadeda is eSIM-first, so most customers get connected instantly with no card to wait for — but if your phone doesn’t support eSIM, or you’d simply rather have a card, we post a physical nano-SIM to a UK address for a one-off £9.99. Message us on WhatsApp and we’ll arrange it.
Yes, and many customers do. Buy and install your eSIM while you’re still in South Africa — or anywhere else — and your UK number goes live immediately. You’ll receive texts on it before you fly, which is what banks, employers and landlords send verification codes to. Calls and data start working when you land, because the plan doesn’t roam.
Your 30 days start when you buy, not when you arrive. So if you’re more than a couple of weeks from travelling, it’s worth waiting until closer to your flight.
No. No credit check, no UK bank account, no UK address and no UK credit history. You can pay with a non-UK card — your bank may add its own international transaction fee.
As soon as you buy, we email your eSIM details. There are three ways to install:
Then set Hadeda as your default line for calls, texts and data, and you’re connected. Full step-by-step instructions are on our How It Works page.
Use the “Install on iPhone” or “Install on Android” button in your activation email or account, which sets things up without needing a second device to scan.
You can re-download it from the eSIM Details section of your account.
Make sure you’re connected to Wi-Fi or data, your phone is unlocked, and it’s an eSIM-compatible device. If it still doesn’t work, get in touch and we’ll help.
Yes — you can transfer (port) your current number to Hadeda using a PAC code.
Text PAC to 65075 from your old phone. Your current provider will send you the code.
Enter your PAC in the “Port My Number” section of your account, or message us on WhatsApp and we’ll handle it for you. Porting usually completes by the next working day, with only a brief interruption to service.
Text STAC to 75075 from your old phone instead. To check what you owe your old provider before switching, text INFO to 85075.
Text PAC to 65075 from your Hadeda eSIM and give the code to your new provider.
Unlimited standard UK calls and texts (premium and special-rate numbers excluded), the data allowance for your chosen plan, a UK mobile number, and free calls to 999 and 112.
From £4.49 a month for 1GB up to £14.99 for Unlimited. Full prices are on the Plans page. All prices include VAT.
Plans are monthly and renew automatically. You can cancel any time — your service runs to the end of the paid month. You can change plan any time, with the change taking effect from your next billing date. All prices include VAT at 20%.
We don’t apply automatic CPI- or RPI-linked annual increases. If we ever need to change a price, we give at least 30 days’ notice and you can leave without penalty.
You have 14 days to cancel, starting the day after your contract with us is made (when your order is confirmed), and you keep that right even after you have installed your eSIM. If you haven’t installed it, you get a full refund. If you asked us to start your service straight away and it has started, you pay a proportionate amount for the days your service has been running, up to the price of the plan, and we refund the rest. Any charges outside your plan allowance remain payable. We will refund you within 14 days of being told you are cancelling, using the same payment method you paid with. After the 14 days you can still cancel at any time, with nothing to pay to leave; your service runs to the end of the period you’ve already paid for. See Cancelling and refunds and clause 12 of our Terms & Conditions for full details.
No. Calls to premium-rate and special-rate numbers (the 118, 084, 0871, 0872, 0873 and 09 ranges) are currently barred on Hadeda plans.
Yes — free, for up to five months. Going home for December, or longer? Pause instead of cancelling. You pay nothing while you’re away, your number stays yours, and your plan restarts on the date you choose.
You’ll still receive texts, and you’ll still receive calls while you’re in the UK. You won’t be able to use data or make outgoing calls until your plan resumes.
Message us on WhatsApp before your renewal date and tell us when you want it to restart. You can also resume earlier than planned — just let us know.
Use the Usage Dashboard in your account. We’ll also email you alerts when you reach 50%, 80% and 100% of your allowance.
Your data is restricted until your plan renews, but your calls and texts are unaffected. You can add a one-off data top-up from £1.49, or upgrade your plan.
Unlimited UK data with no hidden cap and no speed throttling during normal personal use — that means use by you on up to 4 devices. It isn’t for running servers, replacing your home broadband, or sharing with other people. See our Acceptable Use Policy for details.
Yes. Tethering a laptop or tablet from your phone is included, with no separate hotspot cap. Using the SIM in a dedicated router or MiFi device isn’t permitted.
Hadeda runs on the Vodafone UK network, supplied under a wholesale agreement with ESG UK MVNA Ltd. Vodafone UK and Three UK merged in 2025 to form VodafoneThree.
Hadeda plans are for use in the UK and do not roam. Your UK number stays yours while you’re away, and you can still receive texts on it.
Add an EU Travel Pack for the trip, from £2.99, covering 29 destinations — the 27 EU countries plus Switzerland and Turkey. We don’t build roaming into every plan, so you’re not paying for Europe in the months you don’t go. Travel packs work in Europe, not in the UK.
Like other UK mobile plans, Hadeda covers calls and texts to UK numbers, so international numbers can’t be dialled directly from your plan. For calls home, use Hadeda Caller.
Our own calling app, live now on the App Store and Google Play. It calls South African landlines and mobiles — mobiles, landlines, banks, hospitals, schools — and shows a South African caller ID at the other end, so the call isn’t declined as an unknown international number. Apps like WhatsApp can only reach other users of the same app; Hadeda Caller reaches the number you actually need.
Hadeda Caller rates
Calls to South African landlines and mobiles cost 4.2p per minute, including VAT, billed per whole minute. Credit is separate from your plan, so you only pay for the calls you make, and nothing expires unused. Sign in with your Hadeda account and the app picks up your balance automatically.
Yes — calls to 999 and 112 are always free, via the Vodafone network, even without credit or an active plan. Your approximate location is shared with emergency services.
If you use WiFi Calling, your location may not be shared and the service may not work during a power or internet failure, so keep a backup means of contact. You can also text 999 if you register at emergencysms.org.uk, and there’s a 999 BSL app for British Sign Language users.
Note that Hadeda Caller cannot be used for emergency calls — it only connects to South African numbers. Always use your phone’s built-in dialler.
Message us on WhatsApp — 07348 950 917, which is the fastest way and what most customers use, or email hello@hadedamobile.co.uk. Our Support page answers the questions we’re asked most.
Contact us as soon as you can on WhatsApp or at hello@hadedamobile.co.uk and we’ll suspend your eSIM to protect your account. We’ll help you get reconnected on a new device once you’re ready.
See our Complaints Procedure. If your complaint is unresolved after 6 weeks, you can refer it free of charge to the Communications Ombudsman.
Check the Vodafone status checker, restart your phone, make sure your Hadeda line is set as active, and contact us if it persists.
Hadeda Mobile Ltd · Company No. 17044132 · VAT No. GB517509879 · hello@hadedamobile.co.uk · Phone: 07348 950 917
