Hadeda Mobile Ltd · Last updated: 31 May 2026
An eSIM is a digital SIM built into your phone — there’s no plastic card. You activate it by scanning a QR code or tapping an activation link, and you’re connected.
Most modern phones do, including: iPhone XR and later; Samsung Galaxy S21 and later, Z Fold 3 and later, Z Flip 3 and later; Google Pixel 3 and later (Pixel 6 and later fully supported in the UK); Motorola Edge and Razr; Sony Xperia 1 IV and later; Fairphone 4 and later; Oppo Find X8 and later; and Vivo X80 Pro and later.
Two quick checks before you order:
Still unsure? Email us before you buy and we’ll help you check.
Yes. Most eSIM-capable phones support dual SIM, so you can keep a physical SIM and a Hadeda eSIM active at the same time.
Hadeda is eSIM-first, so most customers get connected instantly with no card to wait for. Physical SIMs are coming from June for phones that don’t support eSIM — if yours isn’t eSIM-compatible, get in touch and we’ll let you know as soon as they’re available.
As soon as you buy, we email your eSIM details. There are three ways to install:
Then set Hadeda as your default line for calls, texts and data, and you’re connected.
Use the “Install on iPhone” or “Install on Android” button in your activation email or account, which sets things up without needing a second device to scan.
You can re-download it from the eSIM Details section of your account.
Make sure you’re connected to Wi-Fi or data, your phone is unlocked, and it’s an eSIM-compatible device. If it still doesn’t work, get in touch and we’ll help.
Yes — you can transfer (port) your current number to Hadeda using a PAC code.
Text PAC to 65075 from your old phone. Your current provider will send you the code.
Enter your PAC in the “Port My Number” section of your account. Porting usually completes by the next working day, with only a brief interruption to service.
Text STAC to 75075 from your old phone instead.
Text PAC to 65075 from your Hadeda eSIM and give the code to your new provider.
Unlimited UK calls and texts, the data allowance for your chosen plan, a UK mobile number, and free calls to 999 and 112.
You’ll find our current plans and prices on the Plans page. All prices include VAT.
Plans are monthly and renew automatically. You can cancel any time — your service runs to the end of the paid month. You can change plan any time, with the change taking effect from your next billing date. All prices include VAT at 20%.
You have a 14-day cooling-off period to cancel for a full refund, as long as you haven’t yet downloaded your eSIM. Once the eSIM is installed your service has started, so the cooling-off right no longer applies. After that, you can cancel any time and your service runs to the end of your paid month. See our Terms & Conditions for full details.
No. Calls to premium-rate and special-rate numbers (the 118, 084, 0871, 0872, 0873 and 09 ranges) are currently barred on Hadeda plans.
Use the Usage Dashboard in your account. We’ll also email you alerts when you reach 50%, 80% and 100% of your allowance.
Your data is restricted until your plan renews, but your calls and texts are unaffected. You can also upgrade your plan for more data.
Our Unlimited plans are for personal use on up to 4 devices, subject to fair use. See our Acceptable Use Policy for details.
Hadeda runs on the Vodafone UK network.
Hadeda plans are for use in the UK and do not include roaming abroad.
Like other UK mobile plans, Hadeda covers calls and texts to UK numbers, so international numbers can’t be dialled directly from your plan. For affordable international calls — including home to South Africa — we’re launching Hadeda Caller, our own calling app.
A simple, low-cost way to call and text internationally — calls to South Africa from just 4.2p per minute. Built for keeping in touch with family and friends back home. We’ll announce launch details soon.
Yes — calls to 999 and 112 are always free, via the Vodafone network, even without credit or an active plan. Your approximate location is shared with emergency services.
If you use WiFi Calling, your location may not be shared and the service may not work during a power or internet failure, so keep a backup means of contact. You can also text 999 if you register at emergencysms.org.uk, and there’s a 999 BSL app for British Sign Language users.
Email hello@hadedamobile.co.uk, call 07348 950 917, or manage things in your online account.
Contact us as soon as you can at hello@hadedamobile.co.uk or 07348 950 917 and we’ll suspend your eSIM to protect your account. We’ll help you get reconnected on a new device once you’re ready.
See our Complaints Procedure. If your complaint is unresolved after 6 weeks, you can refer it free of charge to the Communications Ombudsman.
Check the Vodafone status checker, restart your phone, make sure your Hadeda line is set as active, and contact us if it persists.
Hadeda Mobile Ltd · Company No. 17044132 · VAT No. GB517509870 · hello@hadedamobile.co.uk · Phone: 07348 950 917
