Support
Hadeda Mobile · Real people, usually the same day
There is no call centre and no ticket queue. You message us and we answer.
How to reach us
WhatsApp: 07348 950 917 — the fastest way, and the one most customers use.
Email: hello@hadedamobile.co.uk
Questions we get asked most
Which network do you use?
Vodafone UK. We are a virtual network operator supplied under a wholesale agreement.
Is there any throttling or speed restriction?
No. Our Unlimited plan gives you unlimited UK data with no hidden cap and no speed throttling during normal personal use — that means use by you on up to four devices. It is not for running servers, replacing your home broadband, or sharing with other people. Full detail is in our Acceptable Use Policy.
Can I pause my plan?
Yes, free, for up to five months. You keep your UK number. While paused you still receive texts, and you still receive calls while you are in the UK. Message us before your renewal date and tell us when you want it to restart.
Do you do a credit check?
No. No credit check, no UK bank account, no UK address and no UK credit history. You can pay with a non-UK card.
Can I buy it before I get to the UK?
Yes, and many customers do. Install the eSIM wherever you are and your UK number is live straight away — you can receive texts on it before you fly, which is useful for verification codes. Calls and data start working when you land. Your 30-day period begins when you buy, so if you are more than a few weeks from travelling it is worth waiting.
Will it work on my phone model?
Your phone needs to support eSIM and be network-unlocked. On an iPhone, check Settings → General → About → Carrier Lock; it should read “No SIM restrictions”. If your phone is locked to another network, or does not support eSIM, we can send a physical SIM to a UK address for a one-off £9.99.
Are there any discount codes?
No. Our prices are the same for everyone. We keep them low rather than running offers — there is no minimum term, so there is nothing to lock you in and nothing to discount you into.
Do you have an app?
Not for managing your plan — the website works on a phone and you can do everything from My Account. We do have Hadeda Caller, a separate app for calling South Africa for 4.2p a minute, billed per whole minute.
Can I use it abroad?
Our plans do not roam. For travel in Europe we sell EU Travel Packs covering 29 destinations — the 27 EU countries, Switzerland and Turkey. For anywhere else, our sister company EPICeSIM sells travel eSIMs.
Can I bring my existing number?
Yes. Text PAC to 65075 from your current phone and send us the code. It usually completes within one working day and we handle it over WhatsApp.
More detail
If something has gone wrong
Tell us first and we will try to put it right. If we cannot, our Complaints Procedure explains what happens next. If your complaint is still unresolved after six weeks, or we send you a deadlock letter, you can take it free of charge to the Communications Ombudsman, our independent dispute resolution scheme, whose decision binds us.
Hadeda Mobile Ltd · Company No. 17044132 · VAT No. GB517509879 · hello@hadedamobile.co.uk · Phone: 07348 950 917